Case Study Laser247 WhatsApp Support.

Online gambling is a sensitive area when it comes to customer care since swift responses may or may not create an enjoyable experience. In this regard, Laser247 has come up with WhatsApp Support to serve this need by providing a fast, convenient, and reliable channel of service.

The Challenge

  • Slow response time through email/ tickets in the big games.
  • Large number of simple and repetitive queries.
  • Little real-time communication of urgent matters.
  • Most users favored mobile messaging to emails.

The Solution

Laser247 opened a WhatsApp Business Support that:

  • Real-time response through templates and chatbots.
  • Complex query human agent escalation.
  • Sharing of screenshots/documents to get quick resolutions.
  • CRM connection to monitor user problems.
  • Active notifications such as deposit/withdrawal notifications.

Results

  • Turnaround time reduced to minutes.
  • The number of tickets decreased because the FAQs were transferred to WhatsApp.
  • Greater customer satisfaction and confidence.
  • Higher retention rates when live betting.

Key Takeaways

  • Blend automation and human assistance to believe in.
  • Resolve quicker using the WhatsApp media options.
  • Measuring performance and training agents.
  • Keep messages secure and user data in security.

Final Thoughts

WhatsApp Support has enabled Laser247 to improve customer experience in terms of speed, convenience, and trust. In an industry where time is a key factor, this channel has changed everything.

FAQs

Q1: Does WhatsApp support 24/7?

Yes, fast responses to the frequently asked questions, and assistance to the more complicated questions by agents.

Yes, WhatsApp is rich-media-enabled to solve problems faster.

Basic questions are answered fast, complicated ones might require additional verification.